Office Policies


Our practice is limited. We are a general psychiatric practice with particular interests in psychotherapy, medication management, substance abuse, family treatment, and family and marriage counseling.


Call our office at (404) 352-4001. After hours, your call will be forwarded to our answering service. Occasionally, another physician may be responsible for the care of our patients. We assure you that this physician is competent to care for you during our absence.

If you are experiencing a life-threatening emergency and require immediate assistance, please call 911, proceed to the nearest emergency room or call the Georgia Crisis Line at (800) 715-4225.

Preventive Medication

Recent advances in psychiatry have included fantastic improvement in the use of medication for depression, manic-depressive illness and schizophrenia, as well as improvement in the treatment of anxiety, phobic disorders and alcoholism; however, these medications may have minor side effects and a risk of more serious ones. A patient should never change medications without talking with a physician. Medications should be monitored closely by your physician(s), as this will give you the best results.

Changing your dosage or switching to another medication without discussing this with your physicians puts you at risk. At each appointment, you will be given enough medication to last until your next follow-up visit. If you must reschedule your appointment, try to do so early enough that your medication does not run out. If you fail to bring in your medications or if you change your appointment, which causes you to run out of medication, you will be causing extra work for our office. For this reason, there will be at $20 charge for calling in refills. If your appointment is changed because of a change in the doctor’s schedule, you will not be charged for the call-in refill. Therefore, to avoid risks and the extra call-in charge for refills:

(1) bring all your medications to each appointment and
(2) do not change your medication on your own.

Credit Policy

Patients are personally responsible for their charges. Payment is requested at the time of each visit, unless otherwise arranged in advance. We welcome the discussion of fees prior to performing any service. There will be a 1.5% monthly charge for balances over thirty (30) days.


Our policy is not to file insurance claims; therefore, we expect payment in full for each visit on the day of your appointment. We will, however, be glad to give you receipts (at the time of your visit) for you to file for reimbursement through your insurance company. Our office does not accept assignment for outpatient treatment, and we cannot accept the responsibility for collecting your insurance claim or negotiating a settlement on a disputed claim. You are responsible for payment on your account within the limits of our credit policy above. In the event that we are contracted with your insurance company, you will be responsible for your co-pay at the time of service plus any unpaid balance on the account once your insurance has paid its portion.

Missed Appointments

It is the policy of this office to charge for all appointments, unless cancelled 48 business hours in advance. We realize you will have an excellent reason to cancel or “no show” but we will still charge, regardless of the reason, as this time was set aside for you alone. All cancellations must be made during office hours (Monday – Friday, 9:00 AM to 5:00 PM).

Dr. Michael Hilton, M.D. © 2024